The Neighbourhood Organization



Toronto Skyline

Itinerant Settlement Services

Settlement Workers are placed in 160+ schools from the Toronto District School Board as well as the Toronto Catholic District School Board. We have Settlement Workers at elementary, middle, and secondary schools; colleges and universities; three Toronto Public Libraries (Parliament, Thorncliffe, and Flemingdon); and at various City of Toronto sites.  We assist newcomer students and families with One-to-One Settlement Services and organize Group Workshops to address newcomer needs. 

Who is Eligible?

Our services are free and anyone can access

Contact Details

Name: Malini Singh
Manager of Newcomer Support Services
Phone: 416-467-0126 x 1235


Itinerant Settlement Services Offer

School System Integration

  • TNO helps to orient newcomers to the Canadian school system, integrating programming for newcomer “student success”

Newcomer Orientation Week (NOW)

  • provides orientation to newly arrived high school students during the summer before school starts, Peer Leaders-students who were newcomers in recent years facilitate these weekly mentorship sessions.

Welcome and Information for Newcomers (WIN)

  • Orients newcomer youth entering middle school (grades 6-8) and their parents. WIN is a one-day program where teachers and Peer Leaders are instrumental in its implementation.

Orientation Topics Include

  • Ontario school curriculum’s, layout of the school, rules & school procedures, graduation requirements, ESL & guidance counsellors, timetables, extra-curricular activities, using their locker, etc.

Our Programs

Settlement Workers in Schools (SWIS)

Provides settlement services and group sessions for youth and their families in 180+ schools. Newcomer Orientation Week (NOW) and Welcome and Information for Newcomers (WIN) is an orientation program for newly arrived students and their families to help familiarize newcomers with the Ontario/Canadian school system, school culture, and community support services.

Library Settlement Partnership (LSP)

In partnership with Toronto Public Library, the LSP program provides settlement services to newcomers at Thorncliffe Park, Flemingdon Park, and Parliament branches.

LGBTQ Settlement Workers

Provides newcomer-friendly resources and advocates for refugees and Humanitarian and Compassion cases.

Newcomer Mental Health Worker

Provides counselling, support, and referral services for newcomers seeking mental and emotional support.

Roma Youth Outreach Worker (YOW)

Provide settlement support to Roma youth and their families to settle in Canada.

Newcomer Services Kiosks

Settlement supports are available at Access to Housing, City Hall, Don Montgomery Community Recreation Centre, Golden Mile Employment, and Social Services Yonge Eglinton Employment and Social Services.

International Students Connect (ISC)

Provide settlement support to international students and their families to assist them in integrating successfully if they decide to remain in Ontario after they have completed their studies.

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