Settlement Services for Newcomers
TNO provides free services to help newcomers successfully adjust to their new community by staying informed and connected.
Our team can help newcomers find a job, learn about healthcare, navigate the education system in Ontario, seek social assistance, connect with community programs, or meet new friends. TNO‘s Settlement Services team is here to assist.
Information and Orientation
The program offers Information sessions and workshops to educate newcomers on topics such as housing, employment, local community resources, civic engagement, the Ontario education system, health, wellness and citizenship preparation, etc. We also offer Orientation to Ontario (O2O) workshops. Please call in or check the website to access the calendar for the workshops’ schedule.
Needs Assessment and Referral Services
Based on their individual needs, newcomers will receive information on how to access these resources and many more:
Canadian education and school system
Citizenship and immigration
Employment and volunteering
Health and dental services
Language classes
Family benefits and social assistance
Housing
Assistance in filling out forms
Support letters
Recreational activities for students and families
Community resources
Support services for childcare, transportation and translation
Community Connections Groups
Cross-cultural interaction and learning which includes:
Youth mentorship groups, homework clubs, and conversation circles.
Newcomer Orientation Week (NOW) program for newcomer secondary school students before the start of the school year.
Welcome and Information for Newcomers (WIN) program for newcomer middle school students and their parents one week before the start of class.
Who is Eligible?
We offer our Settlement Services to any individual aged 16 or older who is new to Canada and requires support in adapting to life in Ontario. Our individualized services support diverse groups, including- but not limited to-the 2SLGBTQIA+ community, refugees, temporary foreign workers, caregivers, and international students.
Contact Details
Adrian Muyinda Musoke, Manager of Newcomer Support Services
amusoke@tno-toronto.org
1-855-421-3054 x 1207
Corine Hibbert-Samuels, Manager of Employment & Settlement Services
csamuels@tno-toronto.org
416-467-0126 x 1223
We also offer services at:
School Boards, Toronto Public Libraries, City of Toronto Sites & Colleges and Universities
For more information, please email settlement@tno-toronto.org or call 416-421-3054
Our Programs
HUB Settlement Services provides free support to help newcomers settle confidently into the community, offering in-person, virtual, and group services at TNO HUB locations. Our team assists with job searches, healthcare navigation, understanding Ontario’s education system, and accessing social assistance.
Attend Orientation and Information Sessions
Use Needs Assessment and Referral Services for Personalized Support
Newcomers often prioritize school attendance as they recognize education’s crucial role in shaping their children’s future success. Through collaboration with the TDSB/TCDSB, SWIS Settlement Workers extend support to newly arrived immigrant families and youth in 150+ schools. They assist with school registration, understanding Ontario’s school system, English classes, finding jobs, immigration, accessing community services and much more.
• Newcomer Support Services
• NOW (Newcomer Orientation Week)
• WIN (Welcome and Information for Newcomers)
Settlement services in 150+ schools
Orientation for newcomers to the school system
Contact Our SWIS Team
In partnership with Toronto Public Library, LSP Settlement Workers have been assisting newcomers with their settlement needs at multiple library locations across Toronto since 2007.
• Thorncliffe Park Branch: 48 Thorncliffe Park Dr, Toronto
• Flemingdon Park Branch: 29 St. Dennis Dr. Toronto
• Parliament Branch: 269 Gerrard Street East. Toronto
• Victoria Village Branch, 184 Sloane Ave, Toronto.
Settlement services at library branches
Available in Thorncliffe Park, Flemingdon Park, and Parliament
Contact Our SWIS Team
We offer services to newcomers who identify as part of 2SLGBTQI+ communities, providing essential settlement support, including employment, housing, mental and physical health services, and advocacy for refugee and compassionate cases.
Resources and advocacy for 2SLGBTQIA+ newcomers
Support for refugees and humanitarian cases
Our LGBTQ Settlement Workers
Jana jfares@tno-toronto.org / 647-221-9561 (Arabic)
Stephen Kamlasaran skamlasaran@tno-toronto.org / 416-802-2683
We offer confidential, supportive counselling sessions for youth and adults tailored to address settlement needs and devise personalized plans to provide emotional support. We connect individuals to specialized community resources, including drop-in centers, support groups, and cost-free programs.
Counseling and support for newcomers
Referral services for mental and emotional well-being
Newcomer Mental Health Workers
Lissa Jose ljose@tno-toronto.org / 647-381-6310
Youth Outreach Worker – Roma This an initiative for Roma at-risk youth ages 12 to 21 and their families in East Toronto. It is designed to help empower and provide them with individualized programming to meet their unique needs and circumstances. Contact: 647-709-2990
Settlement support for Roma youth and families
Assistance with settling in Canada
Our YOW Team
Livia lkenyeres@tno-toronto.org / 647-709-2990 | Hungarian
City of Toronto sites include:
• Access to Housing
• City Hall
• Don Montgomery Community Recreation Centre
• Yonge/Eglinton Employment and Social Services
Settlement support at community locations
Available at Access to Housing, City Hall, and more
Studying in a different country can be exciting and challenging; TNO provides settlement information and orientation to international students pursuing post-secondary education in Ontario. The goal is to help international students and their families integrate successfully should they choose to settle in Ontario after graduation.
• George Brown College
Settlement support for international students
Assistance for successful integration in Ontario