Personal Support Services for Low‑Acuity Home Care Seniors
Program Overview
TNO delivers a continuum of home-based supports, including:
Personal Support Services
Assisted Living Supports
Enhanced Respite Care
Together, these services enable seniors to remain in their homes while ensuring timely access to primary care, allied health, and community-based supports. Services are delivered by a dedicated team of Personal Support Workers (PSWs) and Community Support Liaisons (CSLs) who work collaboratively with inter-agency and local partners.
Through care coordination and service navigation, the program ensures seniors are connected to the appropriate level of care at the right time, supporting continuity, safety, and quality of life.
Person-Centred and Integrated Care Approach
Services are guided by individualized, person-centred care plans that reflect each client’s goals, preferences, and cultural context. The program supports both Activities of Daily Living (ADLs) and Instrumental Activities of Daily Living (IADLs) while addressing broader social determinants of health.
Supports may include:
In-home personal care supports
Companionship and social engagement
Medication reminders (non-clinical)
Caregiver respite
Light household supports (no cleaning services)
Coordination with healthcare and community service providers
Personal Support Services, Assisted Living & Enhanced Respite Care
Key service components include:
Personal Support and Assisted Living Services
Focused on physical assistance and daily living supports, including:
Assistance with bathing, dressing, grooming, toileting, and mobility
Meal preparation support
Support to maintain routines and independence
Health and Wellness Monitoring
Medication reminders
Observation and reporting of changes in condition
Coordination and communication with primary care and health partners
Safety and Supervision
Regular wellness checks
Fall prevention support
Monitoring to support safe aging at home and during emergencies
Social and Emotional Support
Companionship and conversation
Support with social and leisure activities
Meaningful engagement to reduce isolation and loneliness
Household Support
Light household tidying
Limited laundry support
Assistance maintaining a safe and organized home environment (No cleaning services provided)
Enhanced Respite Care
Provides temporary, short-term in-home support to ensure continuity of care while primary caregivers attend to work, rest, or personal needs. Respite services support caregiver well-being while maintaining stability for the client.
Coordinated Community Partnerships
The program operates within strong inter-agency and local partner frameworks, coordinating access to:
Primary and allied care
Interpretation and language supports
Transportation and travel assistance
Community health services
Recreational, social, and leisure activities
This holistic and integrated service delivery model strengthens connections between home care, community supports, and healthcare services—supporting seniors to live safely, independently, and with dignity in their communities.
Who is Eligible?
Our Services are open to older Adults 55+, living in Thorncliffe, Flemingdon, St James Town & Teesdale
Hours & Locations
Monday – Friday 9:00 AM – 5:00 PM (Enhanced Respite Care expended hours evening/nights/weekends)
Location: Thorncliffe Park, Flemingdon Park, St. James Town, Teesdale, and surrounding areas
Contact Details
Primary Contact for Intake
Name : Intake & Navigation Worker
Integrated Services for Seniors
Tel: 416-424-2900 Ext. 4702
Email: seniors@tno-toronto.org
Contact Details
Current Clients already receiving Personal Support Services
Name : Personal Support Services Admin Team
Tel: 416-424-2900
Ext. 4710 – Manizha
Ext. 4712 - Tabassum
Ext. 4709 - Serah
Ext 4715 - Haroon
Contact Details
Name : Sandra Cardillo. Manager, Family & Wellness
Integrated Services for Seniors
Tel: 416-424-2900 Ext. 4701
Cell: 416-420-1463
Cell: scardillo@tno-toronto.org
Is there an age eligibility for the program?
What type of services can the PSW/HHW’s provide?
What are examples of ADLs & IADLs?
Are there any restrictions to the visits?
Can service be provided if the client is not at home during the scheduled time?
What happens if I go to hospital?
What if my needs change and I need more support?