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Health Access Thorncliffe Park (HATP) 

Community‑Led Health Care in Thorncliffe Park 

Community‑Led Health Care in Thorncliffe Park 

Health Access Thorncliffe Park (HATP) is a community‑based health and wellness initiative co‑led by The Neighbourhood Organization (TNO) and Flemingdon Health Centre (FHC). HATP provides free, accessible, and comprehensive primary health care services to residents of Thorncliffe Park, delivered through a model that centres community trust, equity, and holistic care.  

At TNO, we believe health is shaped not only by medical needs, but also by social, emotional, cultural, and economic realities. HATP reflects this belief by embedding health services within a trusted community hub and integrating clinical care with holistic intake, navigation, and community‑based support. 

Health Access Thorncliffe Park (HATP) is a community‑based health and wellness initiative co‑led by The Neighbourhood Organization (TNO) and Flemingdon Health Centre (FHC). HATP provides free, accessible, and comprehensive primary health care services to residents of Thorncliffe Park, delivered through a model that centres community trust, equity, and holistic care.  

At TNO, we believe health is shaped not only by medical needs, but also by social, emotional, cultural, and economic realities. HATP reflects this belief by embedding health services within a trusted community hub and integrating clinical care with holistic intake, navigation, and community‑based support. 

Our Approach: Holistic, Community‑Centered Care 

Our Approach: Holistic, Community‑Centered Care 

At HATP, residents are supported as a whole. Our interdisciplinary team takes time to understand each person’s physical health, mental and emotional well‑being, family situation, settlement experience, and access to resources. Care is coordinated so that residents receive the right support, at the right time, in ways that are respectful and responsive. 

At HATP, residents are supported as a whole. Our interdisciplinary team takes time to understand each person’s physical health, mental and emotional well‑being, family situation, settlement experience, and access to resources. Care is coordinated so that residents receive the right support, at the right time, in ways that are respectful and responsive. 

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All HATP services are: 

All HATP services are: 

  • Free of charge 

  • Open to residents living in the M4H postal code 

  • Supported by language and interpretation services, as needed 

Services at Health Access Thorncliffe Park 

Services at Health Access Thorncliffe Park 

Primary Health Care

Ongoing, person‑centred medical care focused on prevention, treatment, and long‑term wellness.

Primary Health Care

Ongoing, person‑centred medical care focused on prevention, treatment, and long‑term wellness.

Pediatric Clinic

A school‑based pediatric clinic addressing children’s learning, growth, developmental, and behavioural concerns.

Pediatric Clinic

A school‑based pediatric clinic addressing children’s learning, growth, developmental, and behavioural concerns.

Foot Care

Basic foot care services for seniors and individuals living with chronic health conditions.

Foot Care

Basic foot care services for seniors and individuals living with chronic health conditions.

Nutrition Services

Support for adults, families, and children to make healthy food choices and manage concerns such as picky eating and chronic conditions.

Social Work

Individual, family, and group mental health counselling, advocacy, case management, and support for people of all ages.

Social Work

Individual, family, and group mental health counselling, advocacy, case management, and support for people of all ages.

Health Education and Promotion

Programs and workshops designed to address community‑identified priorities and enhance overall well‑being.

Health Education and Promotion

Programs and workshops designed to address community‑identified priorities and enhance overall well‑being.

Community Resources and Referrals

Warm, seamless connections to income support, settlement services, housing, employment supports, and language instruction, drawing on TNO’s broader service network.

Family Support

Holistic support for families across the life course, from early childhood and youth development to supports for seniors.

Family Support

Holistic support for families across the life course, from early childhood and youth development to supports for seniors.

Holistic Intake and Navigation Counsellors (HINCs) 

Holistic Intake and Navigation Counsellors (HINCs) 

A defining feature of the HATP model is the role of Holistic Intake and Navigation Counsellors (HINCs). Rooted in TNO’s community‑embedded practice, HINCs are often the first point of contact for residents’ accessing services. 

HINCs provide comprehensive, strength-based intake and navigation support, taking time to understand the full context of a person’s life—not just their immediate health concern. They work closely with clinical providers and community partners to: 

A defining feature of the HATP model is the role of Holistic Intake and Navigation Counsellors (HINCs). Rooted in TNO’s community‑embedded practice, HINCs are often the first point of contact for residents’ accessing services. 

HINCs provide comprehensive, strength-based intake and navigation support, taking time to understand the full context of a person’s life—not just their immediate health concern. They work closely with clinical providers and community partners to: 

  • Conduct holistic assessments that consider health, mental well‑being, settlement, income, housing, and family needs 

  • Reduce barriers related to language, system complexity, documentation, or past experiences of exclusion 

  • Support residents to navigate health care, mental health services, and social supports 

  • Ensure continuity of care through warm referrals and follow‑up 

By bridging health care and community services, HINCs play a critical role in preventing residents from falling through gaps and ensuring care is coordinated, dignified, and accessible. 

By bridging health care and community services, HINCs play a critical role in preventing residents from falling through gaps and ensuring care is coordinated, dignified, and accessible. 

Community Health Workers and Health Promoters 

Community Health Workers and Health Promoters 

Community Health Workers (CHWs) and Health Promoters are essential to how HATP connects with residents and responds to community priorities. Grounded in TNO’s community development approach, these roles are built on trust, lived experience, and strong relationships within Thorncliffe Park. 

Community Health Workers (CHWs) and Health Promoters are essential to how HATP connects with residents and responds to community priorities. Grounded in TNO’s community development approach, these roles are built on trust, lived experience, and strong relationships within Thorncliffe Park. 

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Community Health Workers and Health Promoters: 

Community Health Workers and Health Promoters: 

  • Conduct outreach and health promotion in community spaces 

  • Share culturally and linguistically appropriate health information 

  • Support residents in accessing HATP services and understanding care plans 

  • Identify emerging health concerns and barriers faced by the community 

  • Strengthen connections between residents, clinical providers, and social supports 

By meeting people where they are, CHWs and Health Promoters ensure health information and services are relevant, accessible, and grounded in community realities. 

By meeting people where they are, CHWs and Health Promoters ensure health information and services are relevant, accessible, and grounded in community realities. 

Community Engagement and Health Equity 

Community Engagement and Health Equity 

Community engagement is foundational to Health Access Thorncliffe Park. Through TNO’s leadership, residents are actively engaged in shaping services, identifying priorities, and informing how care is delivered. Engagement happens through outreach, workshops, community events, and ongoing dialogue with residents and local partners. 

HATP advances health equity by addressing systemic barriers that disproportionately impact Thorncliffe Park residents, including racism, poverty, language barriers, precarious immigration status, and limited access to primary care. By integrating community‑embedded roles like HINCs and Community Health Workers with clinical services, HATP works upstream—responding not only to health needs, but also to the social conditions that affect health outcomes. 

Community engagement is foundational to Health Access Thorncliffe Park. Through TNO’s leadership, residents are actively engaged in shaping services, identifying priorities, and informing how care is delivered. Engagement happens through outreach, workshops, community events, and ongoing dialogue with residents and local partners. 

HATP advances health equity by addressing systemic barriers that disproportionately impact Thorncliffe Park residents, including racism, poverty, language barriers, precarious immigration status, and limited access to primary care. By integrating community‑embedded roles like HINCs and Community Health Workers with clinical services, HATP works upstream—responding not only to health needs, but also to the social conditions that affect health outcomes. 

Location and Contact Information 

Location and Contact Information 

Health Access Thorncliffe Park 
Thorncliffe Park Community Hub 
45 Overlea Blvd., 2nd Floor 
Toronto, ON M4H 1C3 

Phone: 416‑421‑6369 
Fax: 647‑729‑9955 
Email: info@healthaccesstp.org 

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Hours of Operation

  • Monday, Wednesday, Friday: 9:00 AM – 5:00 PM 

  • Tuesday & Thursday: 9:00 AM – 8:00 PM 

  • 2nd and 4th Saturdays of the month: 9:00 AM – 2:00 PM