Programs & Services

One-on-One Settlement Services and related Group Workshops

Information, support, referral and advocacy on various issues regarding community resources, social services, education, housing, employment, LINC/ESL classes etc., as well as Immigration and Citizenship matters.

We also provide assistance with completing certain government forms such as sponsorship and citizenship applications, travel documents and permanent resident card applications.

For more information, please contact us at 416-421-3054

Settlement Worker in Schools (SWIS)/ Library Settlement Partnership (LSP) / Newcomer City Services Kiosks

Settlement workers are placed in 150+ schools from the Toronto District School Board as well as the Toronto Catholic District School Board. We have settlement workers at elementary, middle and secondary schools; colleges and universities; three Toronto Public Libraries (Parliament, Thorncliffe and Flemingdon); across City of Toronto sites to assist newcomer students and families with their settlement needs.

  • TNO helps to orient newcomers to the Canadian school system, integrating programming for “student success”
  • TNO coordinates the Newcomer Orientation Week (NOW) which provides orientation to newly arrived high school students. Over three and a half days in the last week of the summer, the students are oriented to their school by Peer Leaders--students who were newcomers in recent years. Topics include rules & school procedures, graduation requirements, ESL & guidance counsellors, timetables, extra-curricular activities and using their locker, etc.
  • The Welcome and Information for Newcomers (WIN) orients newcomer youth entering middle school (grades 6-8) and their parents in this program. WIN uses many of the same programming elements as NOW but is one day instead of four. Peer leaders are also central to WIN, helping demonstrate elements in the program and to build friendships with the newcomer students.

For more information please contact Malini Singh at or 416-467-0126

Caregivers in Transition

The program was created to support people who came to Canada under the Caregiver Program. We assist live-in caregivers and those in transition from live-in temporary worker to landed immigrant; we also assist those in the process of reunifying their families. We advocate for clients on issues of OHIP, work permits, and supporting ill and hospitalized clients. The live-in caregivers group is the fastest-growing client group in our agency.

For more information, please contact Jennifer Rajasekar or  416-421-3054

Citizenship Classes

Citizenship classes prepare newcomers for the Canadian citizenship exam. Using the Canadian citizenship book “Discover Canada,” we have created an interactive curriculum and delivered a series of popular and well-attended Citizenship classes to ensure our clients are well prepared for the citizenship test. This program is facilitated by an ‘’English as a Second Language’’ instructor as well as volunteer facilitators, and includes pre- and post-course mock tests.

For more information, please contact us at 416-421-3054.

Orientation to Ontario

This is a workshop designed to provide newcomers with information about settling in Ontario and to connect them with services shortly after they arrive.

We cover topics such as language training, employment, health care, education, Canadian laws, and financial information.

This workshops are offered in many languages relevant to the communities we serve.

For more information, please contact us at 416-421-3054.